Privacy Policy


Emirates Realty (“Emirates Realty”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website at dev.emiratesrealty.ae or interact with us in any other way.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or contact us.

Scope and Applicability

This Privacy Policy applies to:

  • Visitors to our website and blog, including users who browse service pages such as Residential, Multifamily, Commercial, Association, Short Term, and Realty.
  • Individuals who contact us via phone, email, or forms on the “Contact Us” or other pages, including owners, renters, and vendors.

This Privacy Policy does not replace any privacy terms agreed to in a separate written contract. If there is a conflict, the contract will generally prevail to the extent permitted by law.

Information We Collect

We may collect information in the following categories:

  • Contact and identification details: such as your name, email address, phone number, physical address, city, state/province, ZIP/postal code, and country when you submit a form or contact us directly.
  • Relationship information: such as whether you are an owner, renter, or vendor, and any other role you indicate when using our contact form or other forms.
  • Property and service-related information: such as information about your property, association, portfolio, or specific service requests related to residential, multifamily, commercial, association, short-term rental, or realty services.
  • Communication content: such as messages submitted through online forms, email, or phone, including inquiries, feedback, or other information you choose to share.
  • Technical and usage data: such as IP address, device and browser type, approximate location, pages visited, referring pages, and date and time of visits, collected through standard web technologies.

Where required by applicable law, we collect and use personal information only when we have an appropriate legal basis to do so.

How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Provide and manage our services and respond to service inquiries.
  • Communicate with you regarding your questions, requests, or account.
  • Send sales and marketing communications where consent has been provided.
  • Improve our website, user experience, and service offerings.
  • Comply with legal and regulatory obligations.

Marketing Communications and Consent

When you submit a form on our website, you may be asked to consent to receive sales and marketing communications from Emirates Realty via phone calls, SMS/MMS texts, or emails.

You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly. We may still send non-marketing messages related to services you have requested.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors interact with our pages.

Where required by law, you will be provided options to manage or decline certain cookies.

How We Share Information

We may share your personal information with:

  • Service providers and partners: including website hosting, development, marketing, analytics, and professional service providers.
  • Franchise or local offices: to respond to inquiries or provide services in your area.
  • Business transfers: such as mergers, acquisitions, or restructuring transactions.
  • Legal and regulatory authorities: where required by law or to protect our rights and users.

We do not sell your personal information to third parties.

International Transfers

Emirates Realty operates from Dubai, UAE, and may work with service providers in other countries. Appropriate safeguards are used when transferring personal information internationally.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights and Choices

Depending on your jurisdiction, your rights may include:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of information in certain circumstances
  • Restriction or objection to processing
  • Data portability where applicable

Security

We use reasonable technical and organizational measures to protect personal information. However, no online transmission or storage method is completely secure.

Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children where prohibited by law.

Accessibility

We aim to make our website accessible in accordance with W3C WAI Web Content Accessibility Guidelines (WCAG) 2.0 Level A. If you require assistance or an alternative format, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with updated information as required by law.

Contact Us

Emirates Realty
Address: 2707 The Citadel Tower, Business Bay, Dubai, UAE (Corporate Office)
Phone: +971-43-519-499
Email: [email protected]

If your inquiry relates to an independently owned or operated office or franchise, we may forward your request to the appropriate location.